8 April 2020

Toyota Australia Recalls Corolla Hatch Vehicles Due to Back Door Wire Harness

Toyota Australia has today announced that it will initiate a safety recall involving Corolla Hatch Petrol and Hybrid vehicles produced between 5th December 2019 and 17th December 2019. There are 780 vehicles involved in the Australian market.

For involved Corolla vehicles, the back door (rear hatch) contains a wire harness and connectors for electrical components. Damaged equipment was used during the production process to inspect the conductivity of the wire harness and the installed electrical components through a specific connector. In this condition, an oxide layer may develop on the surface of those terminals due to vehicle vibration and exposure to air over time, resulting in increased electrical resistance.

Due to this increase in electrical resistance, the backup lamps may become inoperative. If the backup lamps do not illuminate when the vehicle is in reverse, there is an increased risk of a crash.

For all involved vehicles, Toyota dealers will replace the back door wire harness free of charge to the vehicle owner.

It is expected that it will take approximately 1 hour to replace the back door wire harness. However, depending upon the dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this recall campaign by SMS, email and/or mail to their last known address and phone number. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact Mike Carney Toyota in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-7.00pm AEST). Please quote your 17-digit Vehicle Identification Number

Q1. What models are involved in Australia?
A1. A total of 780 Corolla Hatch Petrol and Hybrid vehicles are involved in Australia.

Model Name Model Code WMI VDS CD VIN RANGE PRODUCTION RANGE
From To From To
Corolla Hatch Hybrid ZWE211 JTN K93BE # 03015978 03016472 05/12/2019 17/12/2019
Corolla Hatch Petrol MZEA12 K43BE 03087691 03089474

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric). 

SQ1. How many of the involved vehicles have been sold in Australia?
Of the 780 involved vehicles in Australia, 661 vehicles have been sold and 119 vehicles are in dealer stock.

Q2. What is the condition? (Description of the problem)
A2. For involved Corolla vehicles, the back door contains a wire harness and connectors for electrical components. Damaged equipment was used during the production process to inspect the conductivity of the wire harness and the installed electrical components through a specific connector. This may have caused the contact gaps of this connector to increase, resulting in lower contact pressure inside the connector at specific terminals. In this condition, an oxide layer may develop on the surface of those terminals due to vehicle vibration and exposure to air over time, resulting in increased electrical resistance.

Due to this increase in electrical resistance, the backup lamps may become inoperative. If the backup lamps do not illuminate when the vehicle is in reverse, there is an increased risk of a crash

SQ1. Are there any symptoms/warnings before the condition appears in a vehicle?
No.


Q3. How many reports from the market (field technical reports, dealer contacts, customer complaints, other) have you received?
A3. We are unable to confirm at this time.

Q4. When was an improvement implemented in mass-produced vehicles? What was the improvement?
A4. Production changes are often phased at different times for different models or production facilities. In this case, the improvement made was to stop using the damaged equipment.

Q5. What does the remedy involve?
A5. For all involved vehicles, Toyota dealers will replace the back door wire harness free of charge to vehicle owners.

Q6. How long will the remedy take?
A6. It will take approximately 1 hour. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q7. When will parts become available for these recall repairs?
A7. Due to the current COVID-19 environment, there are impacts on international freight which have caused delays for recall campaign airfreight consignments. At this stage, we expect parts will become available in approximately June 2020.

Q8. Can I continue to drive my vehicle until repairs are completed?
A8. Yes, you can continue to drive your vehicle. In the meantime, if you have any concerns or experience any problems with your vehicle, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-7.00pm AEST).

Q9. Does this condition affect other Toyota models?
A9. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q10. My vehicle is in the affected production range. What should I do?
A10. Please contact Mike Carney Toyota to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-7.00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q11. Where can I find my VIN?
A11. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q12. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A12. You can be reassured that Mike Carney Toyota is well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our staff have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. Mike Carney Toyota will be able to assist in addressing your specific concern as well as any other questions you may have.

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